Why do my invoiced values vary between Xero and Xero Practice Manager?

The invoiced value in your XPM should however match the invoiced value in your Xero (blue) for a given period, with the exception of any non-XPM transactions like:

* Xero Journal entries effecting revenue accounts
* Credit notes, bad debts
* Non-XPM invoices like selling a vehicle

All client related invoices should reconcile. The most common reasons for XPM invoices not matching Xero invoices for a period are:

1. Xero (blue) invoices not syncing 'upward' to XPM jobs correctly
2. People changing invoice dates in Xero (will not update the invoice date in XPM)
3. People changing invoice values in Xero (will not update the invoice value in XPM)

Invoicing from XPM to Xero is a one-way trip so any changes need to be made in XPM which normally involves cancelling and re-issuing the invoice.

Fortunately there is an easy way to reconcile Xero (blue) invoices with what is in your XPM invoices:

Xero to XPM Invoice Reconciliation Report

The best Xero report to use for this is an Account Transaction report (not any debtors report). Select all income account types used for XPM related services for the same period.

If you do find 'misc' invoices, edited invoice dates or values the only way to fix these is to re-sync the invoice 'upward' from Xero to XPM. Firstly, delete the invoice in XPM and re-sync using the steps below:

Re-syncing Xero invoices to XPM Jobs

For invoices generated in XPM, cancel and re-issue the invoice (it will have a new invoice number).

Finally, ensure that you speak with the person who is editing the Xero (blue) invoices after they have arrived in XPM and find out the circumstances. Explain the impact and the re-work required and suggest a better alternative. For Xero  invoices not sync correctly to XPM jobs, you can identify the common reasons for this using the below resource:

Xero invoices are not syncing to XPM Jobs

Addressing the underlying reasons for Xero invoices not syncing to XPM jobs with the people generating the invoices will save you a world of pain, re-syncs and reconciliation each month. It will also ensure that your practice, partner, client, group, job, people and service reporting is reliable.