Link Reporting

Setting up Link Reporting

• How to View Historical Base Rates in WFM / XPM
• Importance of Time Settings for Link Reporting
• Setting up Overhead Mappings
• Setting up Base Rate Mappings with XPM / WFM
• Setting up Staff Mappings

Interpreting Team and Individual Performance

• Why is my Leave time appearing in the Non-Billable column when running a Team Performance report?
• Variance in Hours - Link Reporting vs XPM
• Avoiding the Death Spiral: Actual Costs and Excess Capacity

Understanding your Work In Progress

• Variance Between Invoice Totals in Link & XPM
• What is Work In Progress and why is it important?
• Calculating and Interpreting WIP Lock Up Days